Frequently Asked Questions
Everything you need to know about your coffee journey
How long will it take for my order to arrive?
Most orders are processed within 24 hours. Standard shipping typically takes 3-7 business days, while express options can arrive within 1-2 business days depending on your location.
What is your return policy for brewing equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, consumable products like coffee beans cannot be returned once opened.
Do you offer warranty on electrical coffee gear?
Yes, all electrical equipment such as grinders and espresso machines come with a full manufacturer's warranty, usually ranging from 12 to 24 months.
Can I change my order after it has been placed?
Our warehouse team works fast to dispatch orders. If you need to make a change, please contact our support team via live chat or email within one hour of placing your order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options like Afterpay and Klarna for interest-free installments.
Do you ship internationally?
Currently, we ship to a select range of countries. Shipping costs and delivery timeframes for international orders are calculated at checkout based on the weight and destination.